Category: General
-
And Then There’s the Ellipsis… My Soft-Landing Punctuation
In my last blog, I defended the em dash—my dramatic soulmate, my expressive interrupter, my punctuation ride-or-die. But now, we are shifting from bold entrances to quiet exits. Because while the em dash makes statements, the ellipsis… let’s you breathe. The ellipsis doesn’t judge. It doesn’t interrupt or demand structure or precision. It just… lets…
-
In Defense of the Em Dash “—”
My Longtime Love Affair with a Misunderstood Punctuation Mark In writing recently, I’ve caught myself replacing my beloved em dash with other punctuation—most notably the semicolon. While the semicolon is a great mark, it’s not the same. Why Replace the Em Dash? AI engines are huge users of this punctuation mark and “everyone” is saying…
-
Customer vs. Client: Why the Difference Matters More Than You Think (Part 1)
The Words You Use Shape The Business You Build Most businesses don’t realize they are making a strategic decision every time they use the word customer or client. One describes a moment, a transaction. The other describes a relationship. But the real difference isn’t the label, it’s the buyers underlying need. Here’s the truth: Customers…
-
Introduction to CLSC Strategies
At CLSC Strategic Consulting, we believe clarity is a competitive advantage. Too many teams are overwhelmed by complexity: new tools, shifting priorities, evolving customer expectations; and they’re left trying to make decisions without the insight or alignment they need. Our work exists to change that. If you’re new here, you can explore more about what…