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  • A leader’s Playbook for Managing “Over-Promises” Without Breaking Trust (Part 1)

    A leader’s Playbook for Managing “Over-Promises” Without Breaking Trust (Part 1)

    Jun 11, 2026

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    by

    Cheryl Lacy
    in Client Expectations, Pipeline Development, Product Management, Training

    When A Product Manager or Other Team Member Provides Unrealistic Dates to Clients There’s a special kind of dread that…

    Read more: A leader’s Playbook for Managing “Over-Promises” Without Breaking Trust (Part 1)
  • Closing the Client Feedback Loop Without Over Promising

    Closing the Client Feedback Loop Without Over Promising

    Jun 5, 2026

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    by

    Cheryl Lacy
    in Pipeline Development, Product Management, Requirements, Unmet Needs

    A Product Manager’s Real Work Every Product Manager knows that client feedback is both a gift and a trap. A…

    Read more: Closing the Client Feedback Loop Without Over Promising
  • Translating Unmet Client Needs Into A Product Development Pipeline That Actually Works

    Translating Unmet Client Needs Into A Product Development Pipeline That Actually Works

    May 28, 2026

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    by

    Cheryl Lacy
    in Pipeline Development, Product Management, Requirements, Unmet Needs

    In our last blog (Bridging Requirements and Client Messaging: The Strategic Core of Product Management) we focused on identifying how…

    Read more: Translating Unmet Client Needs Into A Product Development Pipeline That Actually Works
  • Bridging Requirements and Client Messaging: The Strategic Core of Product Management

    Bridging Requirements and Client Messaging: The Strategic Core of Product Management

    May 21, 2026

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    by

    Cheryl Lacy
    in Client-Persona Messaging, Messaging, Product Management, Requirements, Unmet Needs

    The biggest gap in most product organizations isn’t strategy or execution—it’s the space between requirements and how we translate them…

    Read more: Bridging Requirements and Client Messaging: The Strategic Core of Product Management
  • Maintaining High-Performing Agile Teams Through the Turbulence of Reorganization

    Maintaining High-Performing Agile Teams Through the Turbulence of Reorganization

    May 15, 2026

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    by

    Stefanie Cease
    in Agile, Certification, Training

    The Executive’s Dilemma: Growth vs. Stability Reorganizations (“reorg”) are often a necessary response to growth, market shifts, or strategic pivots.…

    Read more: Maintaining High-Performing Agile Teams Through the Turbulence of Reorganization
  • And Then There’s the Ellipsis… My Soft-Landing Punctuation

    And Then There’s the Ellipsis… My Soft-Landing Punctuation

    May 6, 2026

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    by

    Cheryl Lacy
    in Client-Persona Messaging, General, Messaging, Training

    In my last blog, I defended the em dash—my dramatic soulmate, my expressive interrupter, my punctuation ride-or-die. But now, we…

    Read more: And Then There’s the Ellipsis… My Soft-Landing Punctuation
  • In Defense of the Em Dash “—”

    In Defense of the Em Dash “—”

    Apr 30, 2026

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    by

    Cheryl Lacy
    in General, Messaging, Training

    My Longtime Love Affair with a Misunderstood Punctuation Mark In writing recently, I’ve caught myself replacing my beloved em dash…

    Read more: In Defense of the Em Dash “—”
  • Agile Training Is Not Just For Your New Hires

    Agile Training Is Not Just For Your New Hires

    Apr 24, 2026

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    by

    Stefanie Cease
    in Agile, Certification, Training

    Outdated Agile Habits Hurt Everyone When is it time for a team to review its Agile ceremonies? Is Agile training…

    Read more: Agile Training Is Not Just For Your New Hires
  • Customer vs. Client: Why the Difference Matters More Than You Think (Part 2)

    Customer vs. Client: Why the Difference Matters More Than You Think (Part 2)

    Apr 15, 2026

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    by

    Cheryl Lacy
    in Client-Persona Messaging, Messaging

    How to Recognize When a Buyer Is Ready for a Strategic Relationship Most businesses don’t lose deals because their offer…

    Read more: Customer vs. Client: Why the Difference Matters More Than You Think (Part 2)
  • Customer vs. Client: Why the Difference Matters More Than You Think (Part 1)

    Customer vs. Client: Why the Difference Matters More Than You Think (Part 1)

    Apr 9, 2026

    —

    by

    Cheryl Lacy
    in Client-Persona Messaging, General, Messaging

    The Words You Use Shape The Business You Build Most businesses don’t realize they are making a strategic decision every…

    Read more: Customer vs. Client: Why the Difference Matters More Than You Think (Part 1)
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Cheryl Lacy

Stefanie Cease


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