Category: Client Expectations
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A leader’s Playbook for Managing “Over-Promises” Without Breaking Trust (Part 1)
When A Product Manager or Other Team Member Provides Unrealistic Dates to Clients There’s a special kind of dread that hits a leader’s stomach when they hear a Product Manager, Sales Rep, or Business Development Manager, etc. confidently tell a client, “Yes, we can deliver that by next quarter,” when you know with absolute certainty…
